Privacy Notice (UK GDPR)

Purpose

This Privacy Notice explains how Quantaveil collects, uses, stores, and protects personal information. It ensures transparency and outlines the rights of clients, staff, and freelancers under the UK General Data Protection Regulation (UK GDPR).

Who We Are

Quantaveil
78 St Georges Road
Brighton, BN2 1EF
Email: info@quantaveil.com
Telephone: 07533 502452
Quantaveil is the Data Controller for all personal data it processes.

Information We Collect

We may collect and process the following personal data:
Name, address, telephone number, and email address
Consultation notes and trichology assessment information
Consent forms
Scalp or hair photographs (with explicit consent)
Appointment and payment records
Communications, including emails, messages, and booking correspondence
Where information relates to scalp or hair assessments, it may be classified as special category personal data and is handled with appropriate safeguards in accordance with UK GDPR.

How We Use Your Information

Your personal data may be used to:

• Provide trichology consultations and assessments
• Manage appointments, bookings, and client communications
• Maintain accurate and professional consultation records
• Meet legal, insurance, and professional obligations
• Improve service quality and overall client experience

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – for consultations, photographs, and optional marketing
• Legal obligation – for record keeping, tax, and insurance purposes
• Legitimate interests – to operate and administer the business safely and effectively

Quantaveil does not provide medical treatment and is not regulated by the Care Quality Commission (CQC).

Storage and Retention

• Records are stored securely in digital and/or paper format
• Access is restricted to authorised personnel only
• Personal data is retained only for as long as necessary for legal, insurance, or professional purposes
• Data is securely deleted or destroyed when no longer required

Sharing of Information

Personal data is not shared unless:

• Required by law
• Required for insurance or professional purposes
• Explicit consent has been provided

Any third parties used are required to process personal data securely and in full compliance with UK GDPR.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your data where applicable
• Restrict or object to processing
• Withdraw consent at any time
• Make a complaint to the Information Commissioner’s Office (ICO)

Contact and Complaints

If you have any questions or concerns about how your data is handled, please contact Quantaveil in the first instance.

You also have the right to contact the Information Commissioner’s Office:

www.ico.org.uk

Review

This Privacy Notice is reviewed annually and updated as required to remain compliant with UK GDPR.

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint Last updated 22 of December 2025

Age Requirement

• All services at Quantaveil are provided strictly to clients aged 18 years and over
• Proof of age will be requested at the appointment
• Services will not proceed if valid age verification cannot be provided
• Parental or guardian consent does not override this restriction

Inclusivity Statement

Quantaveil is committed to providing a respectful, inclusive, and welcoming environment for all clients and practitioners. Everyone is treated with dignity and respect, and discrimination or harassment of any kind is not tolerated.

All services are delivered fairly and professionally in accordance with the Equality Act 2010.

Accessibility & Reasonable Adjustments

We aim to make reasonable adjustments wherever possible to support clients with additional needs. Please inform us in advance if you require any adjustments so we can discuss how best to support you.